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  1. #1
    Forum Member
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    Dec 2017
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    Compatibility label printing issues

    Hi,

    Just after some advice really. At present we are validating our new LIMS system, however we are having problems with printing compatibility labels. We are going onto Winpath Enterprise, using Windows 7 PC's and Zebra GX430t printers. There is a line all the way down the label that is not printing.

    Any help gratefully received!

  2. #2
    It's been a long time (18 years!) since I used a Zebra printer, but from what I remember sometimes those blank lines were caused by a bit of dirt. I'm assuming you've cleaned the printheads etc? Otherwise it may be a fault with the printer.

  3. #3
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    Hi you've probably sorted it by now, hopefully. As Chris said it could be the print heads, it could be the ribbon unless your using direct thermal transfer.
    It could be your settings that need reviewing. Some BMS's annoyingly press the green button on top and ruin everything. Ask your label supplier for some clues ours is very helpful. Zebra are a little illusive.

  4. #4
    [QUOTE=stirkr;3848]Hi,<br>
    <br>
    Just after some advice really. At present we are validating our new LIMS system, however we are having problems with printing compatibility labels. We are going onto Winpath Enterprise, using Windows 7 PC's and Zebra GX430t printers. There is a line all the way down the label that is not printing.<br>
    <br>
    Any help gratefully received!

    A line down a label which is not printed is caused by a pixel in the print head of the printer not working, in simple terms its like a mini bulb getting hot, the heat activates the direct thermal label paper to print black. When the "bulb" is blown there is no heat so that means it doesnt heat the label so you have no print . The only way to fix this is with a new print head. At JSB Print Solutions we offer service contracts to cover this along with Clinisys Pathway labels and Sunquest Ice label paper
    Last edited by Stephen-Grayson; 20th Dec 2019 at 09:29 AM.

  5. #5
    [QUOTE=Jason B;5975][QUOTE=stirkr;3848]Hi,<br>
    <br>
    Just after some advice really. At present we are validating our new LIMS system, however we are having problems with printing compatibility labels. We are going onto Winpath Enterprise, using Windows 7 PC's and Zebra GX430t printers. There is a line all the way down the label that is not printing.<br>
    <br>
    Any help gratefully received!

    A line down a label which is not printed is caused by a pixel in the print head of the printer not working, in simple terms its like a mini bulb getting hot, the heat activates the direct thermal label paper to print black. When the "bulb" is blown there is no heat so that means it doesnt heat the label so you have no print . The only way to fix this is with a new print head. At JSB Print Solutions we offer service contracts to cover this along with Clinisys Winpath labels and Sunquest Ice label paper or labels on a roll.


    A line down a label which is not printed is caused by a pixel in the print head of the printer not working, in simple terms its like a mini bulb getting hot, the heat activates the direct thermal label paper to print black. When the "bulb" is blown there is no heat so that means it doesnt heat the label so you have no print . The only way to fix this is with a new print head. At JSB Print Solutions we offer service contracts to cover this along with Clinisys Winpath labels and Sunquest Ice label paper or labels on a roll.
    Last edited by Stephen-Grayson; 20th Dec 2019 at 09:30 AM.

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