Has anyone else noticed that companies providing calibration/ PPM services who have moved over to electronic service reports- are not leaving behind any documents indicating servicing done/problems - just verbal assurance given, and the final reports are not forwarded for many weeks?

It becomes very difficult to track and remember and constantly having to chase up these things so that final reviews can be done (especially if this was done as part of a shared pathology-wide service). Do we now have to make a separate in-house service report for the engineers to sign before they leave- surely this defeats the purpose of going paperless?

Any advice on how you are managing this would be appreciated.